Shipping policy

Standard Processing: All orders are processed and dispatched within 1 to 2 business days, Monday to Friday, excluding UK bank holidays.
Order Cut-Off: Orders placed before 14:00 GMT on a business day will begin processing the same day. Orders placed after this cut-off, or over a weekend, will be processed on the following business day.
Confirmation: Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and delivery carrier details.

We use tracked services for all domestic deliveries to ensure safe arrival.

Standard Tracked Shipping, 2 to 4 business days: £4.95
Express Next-Day Tracked Shipping, 1 to 2 business days: £8.95.
Delivery times are estimates provided by the carrier and commence from the date of dispatch rather than the date of order.

We ship internationally to selected regions worldwide. International orders are sent via tracked and signed courier services.

Europe, 3 to 7 business days: Calculated at checkout based on weight and destination.
Rest of the World, 5 to 10 business days: Calculated at checkout based on weight and destination.
Please note that transit times may vary depending on local postal services and customs processing.

Deliveries Outside the UK: Orders shipped outside the United Kingdom may be subject to local import taxes, customs duties, and handling fees levied by the destination country.
Customer Responsibility: Any applicable customs charges, tariffs, or clearance fees are the sole responsibility of the customer. We recommend contacting your local customs office prior to ordering if you are unsure of the potential charges.
We cannot mark international shipments as gifts or undervalue items on customs declaration forms.

Every parcel is dispatched with full end-to-end tracking.
A signature or secure delivery confirmation may be required upon receipt, especially for high-value items.
If you are unavailable to accept delivery, the carrier will leave a card or send an electronic notification detailing how to arrange a re-delivery or collect the package from a local depot.

Please ensure all delivery details, including flat numbers, postal codes, and contact numbers, are entered accurately at checkout.
If you notice an error in your shipping address, please contact us immediately. We will do our best to correct it before dispatch, but we cannot modify details once a package has left our fulfillment facility.
We cannot accept liability for lost or delayed shipments resulting from incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply to resend orders returned to sender.

Transit Delays: While carriers strive to meet estimated delivery windows, severe weather, peak seasonal volumes, or customs inspections can occasionally cause delays beyond our control.
Lost Parcels: A parcel is formally classified as lost once it has exceeded the carrier's specified lost-in-transit timeframe, typically 10 business days past the estimated delivery date for UK orders and 20 business days for international orders. In the event of a confirmed lost package, we will issue a replacement or a full refund.
Damaged Shipments: If your parcel arrives damaged, please retain all outer packaging and contents, photograph the damage, and contact our support team within 48 hours of delivery.