Refund policy

Return Policy

We offer a 14-day return window, which means you have 14 days from the date you receive your order to notify us that you would like to return an item for a refund.

Eligibility Criteria

To qualify for a return, garments and accessories must be returned in their original condition:

  • Unworn, unwashed, and unaltered.

  • All original tags, labels, and branded packaging fully intact.

  • Free from any signs of wear, scents, or marking.

  • Accompanied by your order confirmation or proof of purchase.

How to Start a Return

  1. Contact our team at team@kurotodenim.com with your order number and the item you wish to return.

  2. Once your return request is approved, we will provide you with full return instructions and our return authorization details.

  3. Securely pack your item and post it to our returns address:

    Kuroto Denim Co. > 19 Heath Road, Stockport, SK2 6JJ, United Kingdom

  4. Please ensure your package is clearly labeled and sent via a tracked postal service. Unless an item is proven faulty or sent in error, return postage costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Non-Returnable and Excluded Items

Certain items cannot be returned:

  • Customized or Hemmed Goods: Any garments altered, chainstitched, or customized at your request prior to dispatch cannot be returned or refunded.

  • Gift Cards: Digital gift cards are non-refundable.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged during transit, or if you receive the wrong product, contact us immediately at team@kurotodenim.com. We will arrange a prepaid return label and provide a replacement or full statutory refund under the Consumer Rights Act 2015.

Exchanges

The quickest way to exchange a size or fit is to request a return for your current item and place a new order online for the desired replacement.

Refunds

Once your parcel is received and inspected at our workshop, we will send an email confirming whether your return has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that banking institutions and credit card providers may take additional time to clear funds into your account. If more than 15 business days have passed since your return approval, please reach out to us at team@kurotodenim.com.